Acceptable Use Policy
This acceptable use policy (the "Policy") defines acceptable practices for the use of Cloud99
’s services (the "Service").
Remote Hands Policy
Colocation Customers may request Cloud99
to perform "remote hands" service on Customer's equipment within the Cloud99
facilities.
Service Level Agreement(SLA)
This Cloud99
(Host) Service Level Agreements (SLA) is governed by the customer service agreement or master service agreement (each, an “Agreement”).
Colocation Access Policy
In order to ensure the safety and security of our facility, our clients and their colocated systems, Cloud99
has specific policies and procedures that all employees, clients and guests must follow.
Terms of Use
Cloud99
provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by Cloud99
from time to time without notice to you.
Privacy Policy
Cloud99
’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies.
Legal Notice
All notices to a party shall be in writing and shall be made either via e-mail or conventional mail. Cloud99
may broadcast notices or messages through the Service to inform CUSTOMER of changes to the TOS at their choosing, but is not required to do so; Cloud99
may broadcast changes to the Service, or other matters of importance; such broadcasts shall constitute notice to CUSTOMER.
Customer Tools
Cloud99
offers you different tools for testing and analysis.